Frequently Asked Questions
Answers for your everyday carry. Find what you need, then get on with your day.
Quick answers to the questions we hear most. Can't find yours? Email us and we will help.
Orders & shipping
How much does shipping cost?
Standard shipping is $5 on orders under $75 and free on orders of $75 or more (calculated after discounts and before taxes, or the local equivalent outside the US). Express is $15 on any order. The same rates apply everywhere we ship, and you will see your exact rate at checkout.
How long until my order ships?
We process orders in 1-3 business days. You will get a tracking email as soon as your order ships.
How long does delivery take?
US orders usually arrive in 3-7 business days after shipping. International orders take 7-21 business days. Customs and local carrier delays can add time outside the US.
How do I track my order?
Use the tracking number in your shipping email, or visit our tracking page and enter your details.
Can I change or cancel my order?
You can change an order only before it is processed, so email orders@sekage.com as soon as you can with your order number. Once it is processed, we can't edit it, but our return policy still applies.
My package arrived damaged. What do I do?
We are sorry about that. Email orders@sekage.com within 48 hours of delivery with your order number and clear photos of the package and the product, and we will make it right.
My package hasn't arrived. What now?
First check your tracking. If it still hasn't arrived, email orders@sekage.com within 7 days of the expected delivery date and we will look into it with the carrier.
Returns & refunds
What is your return policy?
You can return an item within 30 days of delivery if it is unused, in its original condition and packaging, and you have proof of purchase. Full details are in our refund policy.
How do I start a return?
Email orders@sekage.com first so we can authorize it. You can also use our returns portal.
Who pays for return shipping?
You do, unless the item is defective or we sent the wrong one. In that case we cover it. Original shipping fees are not refunded unless the mistake was ours.
When will I get my refund?
Refunds go back to your original payment method within 5-10 business days once your return is processed. We don't charge restocking fees.
Can I exchange an item?
We don't do direct exchanges. The quickest way is to return the item and place a new order. In some cases we may offer store credit at our discretion.
Is anything non-returnable?
Final sale items, personalized items and gift cards can't be returned. If you are in the EU, your 14-day right of withdrawal applies where required by law.
Warranty
What is Lifetime Protection?
Every Sekage product is covered against manufacturing defects for life. The Tracking Card battery is covered for 1 year. Read the full terms on our Lifetime Protection page.
How do I make a warranty claim?
Email orders@sekage.com with your order number and clear photos of the product and the defect. If it is covered, we will repair it or, if we can't, replace it.
Payments
What payment methods do you accept?
We accept major credit and debit cards, plus other secure checkout options shown at checkout.
What currency are prices in?
All prices are in US dollars (USD). If you pay from another currency, your bank may add conversion fees.
I have a question about a charge or refund.
Email billing@sekage.com and we will sort it out.
Products & general
What do you make?
Everyday-carry essentials: wallets (Slim, Slide, AirTag wallets and a MagSafe card holder) and tech like the Tracking Card, which works with Apple Find My.
Is there a discount for joining your email list?
Yes. Sign up and you get 15% off your first order.
Where is Sekage based, and how do I reach you?
We are based in New Jersey, USA. Email us any time and we reply within 24-48 business hours. See our contact page for details.
Still need help? Get in touch with us and we will take it from there.
Need a hand?
For order questions, email orders@sekage.com. For anything else, send us a message.
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Why choose Sekage?
We focus on a small range of everyday carry essentials instead of an endless catalog: slim wallets and the accessories that work with them, chosen for daily use.
If something is not right, you can request a return within 30 days of delivery. Damaged, defective or incorrect items are handled as described in our refund policy.
What are your shipping options?
Available shipping methods and costs for your address are shown at checkout. Orders are processed within 1 to 3 business days, and you receive a tracking number by email once your order ships. Full details are in our shipping policy.
Which payment options do you accept?
All payment methods available for your country are shown at checkout. Payments are processed through our secure checkout.
What if my item arrives damaged or defective?
Contact us within 48 hours of delivery at orders@sekage.com with photos of the item and its packaging. We cover return shipping and offer a replacement or a full refund. See our refund policy for details.
How can I contact customer support?
Email us at orders@sekage.com or use our contact page.